09-02-2020, 09:08 AM
This error occurs when your experiment's display settings are incompatible with the monitor or graphics card of the Display PC.
When an experiment runs, Experiment Builder tries to change your monitor's screen resolution and refresh rate to match the values in your project's Display settings. This error appears if your computer's hardware (monitor, graphics card, etc.) cannot support the settings you've specified. To resolve this, you must ensure your project's settings are compatible with your hardware.
Temporary fix for Testing and Debugging
For situations where precise timing and stimulus placement are not critical (e.g., early testing), you can use a temporary workaround.
In the Display settings, enable the "Use Current Video Mode" option. This will make the experiment run using your monitor's current settings instead of the project's.
⚠️ Important: It is strongly recommended that you disable this option before deploying the experiment for actual data collection, as it can negatively impact timing and stimulus presentation.
When an experiment runs, Experiment Builder tries to change your monitor's screen resolution and refresh rate to match the values in your project's Display settings. This error appears if your computer's hardware (monitor, graphics card, etc.) cannot support the settings you've specified. To resolve this, you must ensure your project's settings are compatible with your hardware.
- Verify Hardware Capabilities: Double-check that your monitor and graphics card can actually support the resolution and refresh rate defined in your experiment.
- Update Drivers: Make sure you have installed the most recent drivers for your monitor and graphics card.
- Check Project Settings: In Experiment Builder, go to the Devices tab and select Display. Confirm that the Width, Height, and Refresh Rate properties are set to values that your hardware supports.
Temporary fix for Testing and Debugging
For situations where precise timing and stimulus placement are not critical (e.g., early testing), you can use a temporary workaround.
In the Display settings, enable the "Use Current Video Mode" option. This will make the experiment run using your monitor's current settings instead of the project's.
⚠️ Important: It is strongly recommended that you disable this option before deploying the experiment for actual data collection, as it can negatively impact timing and stimulus presentation.