08-27-2020, 02:30 PM
Experiment Builder can be licensed in one of three ways:
If Experiment Builder launches in Demo Mode, please follow the relevant troubleshooting steps below.
If issues still persist, please take photos of the front and back of the license key and a screenshot of the License Manager screen and send it to support@sr-research.com.
- A physical USB Hasp key.
- A network-based license key.
- A one-time product key.
If Experiment Builder launches in Demo Mode, please follow the relevant troubleshooting steps below.
- Install Drivers
Install the HASP Driver: Run the "Install HASP Driver" application that was included with your software.- Windows: Start Menu > All Programs > SR Research > Install HASP Driver
- macOS: /Applications/[Software Name]/Install HASP Driver.app
- Windows: Start Menu > All Programs > SR Research > Install HASP Driver
- Activate Your License Type
Follow the instructions below that match your specific license key.- USB License Key
- No additional steps are needed as long as the HASP driver from Step 1 is installed.
- Plug the key into a USB port. The LED on the back of the key should glow solid red.
- No additional steps are needed as long as the HASP driver from Step 1 is installed.
- Software License Key
- Open the SR Research License Manager.
- Windows: Start Menu > SR Research > License Manager
- macOS: /Applications/Experiment Builder/LicenseManager.app
- Windows: Start Menu > SR Research > License Manager
- Ensure you are connected to the internet.
- In the License Manager, go to File > Activate.
- Paste in the activation code you were provided and click OK.
- Open the SR Research License Manager.
- Network License Key
- For Client Computers:
- Open the License Manager application.
- Go to File > Enable Net Key. This allows the computer to find a license on your local network.
- Open the License Manager application.
- For the Server Computer:
- Please contact support@sr-research.com for server-side configuration instructions.
- Please contact support@sr-research.com for server-side configuration instructions.
- For Client Computers:
- USB License Key
- Verify Your License
- Open the SR Research License Manager.
- You should see the word "YES" next to the name of the software your license covers.
Note: For time-limited keys, an expiration date will also be displayed.
- Open the SR Research License Manager.
If issues still persist, please take photos of the front and back of the license key and a screenshot of the License Manager screen and send it to support@sr-research.com.