FAQ: Why is my license key not recognized or it says that it has expired?

[Sam]

Experiment Builder can be licensed in one of three ways:

• A physical USB Hasp key.
  
• A network-based license key.
  
• A one-time product key.
     
  

If you do not currently own a license and would like to purchase one you can contact sales@sr-research.com

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If Experiment Builder launches in Demo Mode, please follow the relevant troubleshooting steps below.

1. Install Drivers
   Install the HASP Driver: Run the "Install HASP Driver" application that was included with your software.
   • Windows: Start Menu > All Programs > SR Research > Install HASP Driver
     
   • macOS: /Applications/[Software Name]/Install HASP Driver.app
     
   
   
2. Activate Your License Type
   Follow the instructions below that match your specific license key.
   • USB License Key
     • No additional steps are needed as long as the HASP driver from Step 1 is installed.
       
     • Plug the key into a USB port. The LED on the back of the key should glow solid red.
       
     Note: The software can be installed on many computers, but the USB key must be plugged into the computer running the software.
     
     
   • Software License Key
     • Open the SR Research License Manager.
       • Windows: Start Menu > SR Research > License Manager
            
         
       • macOS: /Applications/Experiment Builder/LicenseManager.app
            
         
     • Ensure you are connected to the internet.
       
     • In the License Manager, go to File > Activate.
          
       
     • Paste in the activation code you were provided and click OK.
       
     
     
   • Network License Key
     • For Client Computers:
       • Open the License Manager application.
         
       • Go to File > Enable Net Key. This allows the computer to find a license on your local network.
            
         
     • For the Server Computer:
       • Please contact support@sr-research.com for server-side configuration instructions.
         
3. Verify Your License
   • Open the SR Research License Manager.
     
   • You should see the word "YES" next to the name of the software your license covers.
        
     Note: For time-limited keys, an expiration date will also be displayed.
     

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If issues still persist, please take photos of the front and back of the license key and a screenshot of the License Manager screen and send it to support@sr-research.com.