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FAQ: Why is my license key not recognized or it says that it has expired?
#1
Experiment Builder can be licensed in one of three ways:
  • A physical USB Hasp key.
  • A network-based license key.
  • A one-time product key.
If you do not currently own a license and would like to purchase one you can contact sales@sr-research.com



If Experiment Builder launches in Demo Mode, please follow the relevant troubleshooting steps below.
  1. Install Drivers
    Install the HASP Driver: Run the "Install HASP Driver" application that was included with your software.
    • Windows: Start Menu > All Programs > SR Research > Install HASP Driver
    • macOS: /Applications/[Software Name]/Install HASP Driver.app

  2. Activate Your License Type
    Follow the instructions below that match your specific license key.
    • USB License Key
      • No additional steps are needed as long as the HASP driver from Step 1 is installed.
      • Plug the key into a USB port. The LED on the back of the key should glow solid red.
      Note: The software can be installed on many computers, but the USB key must be plugged into the computer running the software.

    • Software License Key
      • Open the SR Research License Manager.
        • Windows: Start Menu > SR Research > License Manager
             
        • macOS: /Applications/Experiment Builder/LicenseManager.app
             
      • Ensure you are connected to the internet.
      • In the License Manager, go to File > Activate.
           
      • Paste in the activation code you were provided and click OK.

    • Network License Key
      • For Client Computers:
        • Open the License Manager application.
        • Go to File > Enable Net Key. This allows the computer to find a license on your local network.
             
      • For the Server Computer:
        • Please contact support@sr-research.com for server-side configuration instructions.
  3. Verify Your License
    • Open the SR Research License Manager.
    • You should see the word "YES" next to the name of the software your license covers.
         
      Note: For time-limited keys, an expiration date will also be displayed.


If issues still persist, please take photos of the front and back of the license key and a screenshot of the License Manager screen and send it to support@sr-research.com.