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FAQ: What does the “Gige Camera not found” error mean when booting the Host PC?
Dan
Support Specialist
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Joined: Aug 2020
Posts: 558

#1
09-09-2020, 12:54 PM
If you receive a "GigE Camera not found" error when starting the EyeLink 1000 Plus Host PC, it means the Host PC software cannot detect the camera. This is almost always caused by a power or data cable issue.

Follow these steps to resolve the problem.
  1. Check the Camera's Power
    First, verify that the camera is receiving power.
    • Ensure the power cable is firmly connected to the camera unit.
    • Look at the LEDs next to the Ethernet port on the camera. If they are glowing or flashing, the camera is receiving power.
  2. Reseat the Ethernet Cable
    If the camera has power, the next step is to reseat the data cable to ensure a secure connection.
    • Unplug the Ethernet cable from both the camera and the Host PC.
    • Plug the cable back in securely at both ends. On the Host PC, make sure you are using the correct port (the standalone Ethernet card on a desktop or the onboard port on a laptop).
  3. Reboot the Host PC
    Once you have checked both the power and data connections, reboot the Host PC.
If you continue to have issues, please contact support@sr-research.com with the results of the steps above along with the serial number of your EyeLink camera (e.g. ABC12) and the log files (eye.log, eye001.log, etc...) from the /ELCL/DATA/ or /ELCL/LOGS/ folder on your Host PC so we can investigate further.