FAQ: I can't open Data Viewer on macOS
This issue may relate to how macOS handles programs downloaded from the internet. By default macOS only allows programs downloaded through its app store to open. To fix this issue, please do the following:
  1. Click on the apple sign (top-left corner of the screen) and go to System Preferences -> Security and Privacy.
  2. Click on the small padlock in the bottom-left corner of the 'Security & Privacy' window to unlock the preferences.
  3. In the 'General' tab of 'Security & Privacy' choose 'Allow apps downloaded from: Anywhere'.
  4. Try running the program again.
Note, also make sure to install the driver for the license key (this must be done in order to use both Data Viewer and Experiment Builder on macOS).The Hasp runtime environment installer (the Hasp driver) is packaged with the Data Viewer DMG file. It will be in the Hasp folder of the DMG file. It will be called Sentinel_HASP_RTE_Installer.dmg. Open the DMG file and run the Install HASP SRM Runtime Environment.