Some macOS users have experienced issues with Data Viewer being unable to generate reports when the software Grammarly is also running. Grammarly tries to take control over various system bits to give grammar suggestions, but this can cause unwanted behaviour, as we're seeing here. If you are unable to generate reports, the issue is most likely this interference from Grammarly. There is no need to uninstall Grammarly to fix the issue, rather just ensure the program is off when using Data Viewer, or set to ignore Data Viewer.
Note that the instructions in the options below refer to the Grammarly icon in the system menu bar. This is a G in a stylized chat bubble, by default in the top right. See the image below:
Option 1: Set Grammarly to ignore Data Viewer:
This is the most harmonious option, as it is a 'set it and forget it' one time operation. Grammarly has a block list of programs it should ignore. If we add Data Viewer to that list, report generation can proceed as usual even if Grammarly is running. To add Data Viewer to the list, we need to first get to a text entry point that triggers Grammarly. The easiest we've found thus far is to open Data Viewer and go to Analysis >> Trial Variable Manager.
In the Trial Variable Manager window, click the "New" icon (top left, the icon that looks like a sheet of paper), then click in the "Definition (Optional):" text field at the bottom of the window. This should be enough to engage Grammarly, indicated by a small dot appearing on the Grammarly icon in the system menu bar, but you may have to enter text first.
If you then click on the Grammarly icon in the system menu bar you should see the option "Turn off Grammarly in DataViewer." Select this option, and you should no longer have any issues between Grammarly and Data Viewer whether Grammarly is running or not.
Option 2: Quit Grammarly when using Data Viewer:
Grammarly does not quit when you close its application windows, instead continuing to run in the background. To make Grammarly properly quit so it won't interfere with Data Viewer, you can click on the Grammarly icon in the system menu and select "Quit".
Grammarly will then properly quit and you can run your Data Viewer reports without interference. When finished with Data Viewer, you can get Grammarly running again by opening it from your Applications folder.
Option 3: Force Quit Grammarly when using Data Viewer:
If for some reason options 1 or 2 do not work for you, you can force quit Grammarly by opening Activity Monitor (type activity monitor into Spotlight to find and open it).
In Activity Monitor, sort the tasks by Name, scroll down to G, double click Grammarly Desktop, and select Quit.
In the pop-up that follows, select Quit again.
In our testing, it was not necessary to also quit Grammarly Desktop Helper or Grammarly Desktop Update Service to allow Data Viewer to again work properly, just the main Grammarly Desktop entry. As with the regular Quit option above, once done using Data Viewer, you can get Grammarly back running by simply opening it again from the Applications folder.
Option 4: Uninstall Grammarly:
You can of course opt to uninstall Grammarly. This should not be necessary, as the prior listed options should allow the two programs to live together peacefully. If you do continue to have issues after trying the first three options, please let us know by sending an e-mail with the details of what was tried and the issue that remains to support@sr-research.com so we can investigate further.
Note that the instructions in the options below refer to the Grammarly icon in the system menu bar. This is a G in a stylized chat bubble, by default in the top right. See the image below:
Option 1: Set Grammarly to ignore Data Viewer:
This is the most harmonious option, as it is a 'set it and forget it' one time operation. Grammarly has a block list of programs it should ignore. If we add Data Viewer to that list, report generation can proceed as usual even if Grammarly is running. To add Data Viewer to the list, we need to first get to a text entry point that triggers Grammarly. The easiest we've found thus far is to open Data Viewer and go to Analysis >> Trial Variable Manager.
In the Trial Variable Manager window, click the "New" icon (top left, the icon that looks like a sheet of paper), then click in the "Definition (Optional):" text field at the bottom of the window. This should be enough to engage Grammarly, indicated by a small dot appearing on the Grammarly icon in the system menu bar, but you may have to enter text first.
If you then click on the Grammarly icon in the system menu bar you should see the option "Turn off Grammarly in DataViewer." Select this option, and you should no longer have any issues between Grammarly and Data Viewer whether Grammarly is running or not.
Option 2: Quit Grammarly when using Data Viewer:
Grammarly does not quit when you close its application windows, instead continuing to run in the background. To make Grammarly properly quit so it won't interfere with Data Viewer, you can click on the Grammarly icon in the system menu and select "Quit".
Grammarly will then properly quit and you can run your Data Viewer reports without interference. When finished with Data Viewer, you can get Grammarly running again by opening it from your Applications folder.
Option 3: Force Quit Grammarly when using Data Viewer:
If for some reason options 1 or 2 do not work for you, you can force quit Grammarly by opening Activity Monitor (type activity monitor into Spotlight to find and open it).
In Activity Monitor, sort the tasks by Name, scroll down to G, double click Grammarly Desktop, and select Quit.
In the pop-up that follows, select Quit again.
In our testing, it was not necessary to also quit Grammarly Desktop Helper or Grammarly Desktop Update Service to allow Data Viewer to again work properly, just the main Grammarly Desktop entry. As with the regular Quit option above, once done using Data Viewer, you can get Grammarly back running by simply opening it again from the Applications folder.
Option 4: Uninstall Grammarly:
You can of course opt to uninstall Grammarly. This should not be necessary, as the prior listed options should allow the two programs to live together peacefully. If you do continue to have issues after trying the first three options, please let us know by sending an e-mail with the details of what was tried and the issue that remains to support@sr-research.com so we can investigate further.